Refund & Return Policy

At Huevani, we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

Please review the following policy for information about eligible returns, refunds, and order issues.

Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions below and applicable consumer protection laws.

To generally qualify for a return, items should be:

  • Unworn, unused, and unwashed.

  • In their original condition.

  • Returned with original tags, packaging, and accessories where applicable.

  • Accompanied by your order number or proof of purchase.

Items that show signs of wear, washing, alteration, or damage caused after delivery may not qualify for a change-of-mind return.

Certain products may have additional restrictions where permitted by law. These restrictions do not affect your rights regarding defective, damaged, or incorrectly supplied items.

Items That May Not Be Eligible for Return

Unless otherwise required by applicable law, the following may be excluded from change-of-mind returns:

  • Items marked as final sale or non-returnable before purchase.

  • Personalized or custom-made items.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Sealed items that cannot be returned for hygiene reasons once unsealed, where applicable.

If you are unsure whether your item qualifies, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us at info@huevani.com and include:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs of the item and any visible damage, where appropriate.

Our team will review your request and help determine an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

Please contact us before returning the item so we can provide the appropriate instructions, unless applicable law requires otherwise.

How to Request a Return

Step 1: Contact Us

Email info@huevani.com with your order number and the reason for your return.

Step 2: Receive Instructions

Our team will review your request and provide return instructions if your return is approved.

Step 3: Send the Item Back

Package the item securely and send it to the return address provided by our team. Please do not send returns to the original shipping address without confirmation.

Step 4: Return Review

After we receive and inspect the returned item, we will notify you of the outcome and any approved refund.

Return Shipping Costs

For change-of-mind returns, such as choosing the wrong size or color, customers may be responsible for return shipping costs where permitted by law.

If an item is damaged, defective, or incorrectly supplied, we will determine the appropriate return shipping arrangement in accordance with applicable law.

Original shipping fees, if any, may not be refundable for change-of-mind returns unless otherwise required by law.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days after refund approval for the refund to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.

If your refund has not appeared after the expected processing period, please contact us for assistance.

Exchanges

If you need a different size, color, or style, contact us to ask about exchange options.

Exchanges depend on product availability. If an exchange is unavailable, our team will explain the applicable return and refund options.

Order Cancellations and Changes

If you need to cancel or modify your order, contact us as soon as possible after placing it.

We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

If your order has already shipped, you may need to follow the return procedure after delivery, subject to this policy and applicable law.

Late, Missing, or Undelivered Orders

If your order has not arrived within the estimated delivery window, please contact us with your order number and tracking information, if available.

We will review the shipment status and help you determine the appropriate next steps. Resolutions will depend on the circumstances and applicable consumer protection laws.

Consumer Rights

This policy does not exclude, restrict, or replace any consumer rights or remedies that cannot legally be excluded under applicable laws.

If mandatory consumer protection laws in your country or region provide additional rights, those rights continue to apply.

Contact Us

If you have questions about returns, refunds, or an existing order, please contact us:

Email: info@huevani.com

Website: https://huevani.com

Thank you for choosing Huevani. We appreciate your trust and the opportunity to assist you.